Cancellation and Refund Policy

Last updated on Wed 6th 2024

Shopti believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• Shopti  does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• In case of any Refunds approved by the Shopti , it’ll take 3-5 days for the refund to be processed to the end customer.

Shopping and Delivery Policy

1. Service Availability:

Our web design and development services are available worldwide. We offer a range of packages to meet various needs, from simple website designs to complex custom developments. Please contact us to discuss your project and receive a tailored quote.

2. Project Orders:

To start a project, please fill out our online inquiry form or contact us directly. Once we have gathered all necessary details and agreed on the project scope, a formal agreement and deposit will be required to begin work.

3. Delivery Timelines:

The delivery time for web design and development projects varies based on complexity and scope. We provide a detailed timeline after assessing your project requirements. Regular updates will be communicated throughout the development process to ensure timely completion.

4. Revisions and Adjustments:

We offer a specified number of revisions as part of our design and development process. Additional changes beyond this may incur extra charges. Our goal is to deliver a final product that meets your expectations, so please provide clear feedback during the revision stages.

5. Payment Terms:

Payment terms are outlined in the project agreement. Typically, a deposit is required to initiate the project, with the balance due upon completion before the website goes live. Payment methods include bank transfer, credit card, UPI and other secure options.

6. Delivery of Final Product:

Upon completion, the final website will be delivered according to the agreed specifications. We will assist with the deployment of your site and provide necessary training for managing content. Post-launch support is available to address any immediate issues or adjustments.

7. Support and Maintenance:

Our support and maintenance services ensure your website remains functional and up-to-date. We offer various support packages to suit your needs, including regular updates, security checks, and technical assistance.

8. Confidentiality:

We respect your privacy and handle all project information with confidentiality. Any personal or business data provided during the project will not be shared with third parties without your consent.

9. Contact Us:

For any questions or clarifications regarding our shopping and delivery policy, please contact our support team at [Email : [email protected]  And Phone : +91 6371911626]. We are here to assist you and ensure a smooth experience with our services.